It's our policy to solve any problem that may occur to our costumers.
You need to provide details of your purchases to our store by note card.
* All support can only be provided within ONE MONTH from the date of purchase.
* Mesh clothes cannot be resized and are produces in different sizes.
* All items in our store are Mesh, Copy / No Modify / NoTransfer.
They can not be given away as gifts, or returned to us for refunds or exchanges. This makes all clothing sales final, NON-EXCHANGABLE, and NON-REFUNDABLE.
We are very sorry but this would includes cases such as when you mistakenly purchased a no-transfer item as a gift but you can not give it to anybody, or if you bought it for yourself but mistakenly chose the wrong color.
So, please make sure you know what you want, and make your purchases very carefully so that you are getting exactly what you want.
However, we do provide customer support in the following instances:
* If you've ended up purchasing the same item two times due to some quirk in the SL Grid
* If the item that you've paid for hasn't arrived in your inventory
I such cases, please send a notecard detailing your situation. Please include the following information:
- Full name of your avatar
- A copy of your Transaction History (To get a copy of the Transaction History, go to http://secondlife.com/, Account >> Transaction History find and highlight the pertinent record, copy with Ctrl C and paste to notecard inworld with Ctrl V)
We can not replace any items you have lost due to account suspensions, terminations, and similar instances. Neither can we transfer items from one avatar to an alternate.
